FAQS

All Orders Must Be Placed Online At www.bodycarebyjean.com

 How Long Does It Take To Ship Orders?

All products are handmade by two people, it takes us 7-14 Business Days to process online orders. You will receive an email once your package has been shipped. If you have any issues with your package, let us know within 24 hours. For damaged packages please file a claim with USPS or UPS once the package has left our care, we are not responsible for the shipment.

Do You Use Colors, Dyes, Or Glitter In Your Products?

We DO NOT use any dyes in our products. We use a coloring powder called Mica. Mica is a naturally occurring skin-safe mineral; It resembles glitter but it's not. Mica is safe for all skin types, it doesn't dye your skin in any way.

Can Your Products Cause A Reaction?

Keep in mind, even though all of our products use organic essential oils and herbs that doesn't mean you are exempt from having an allergic reaction. Please try our sample-size bars before purchasing our full-size bars if you're unsure. Also, don't forget to try our samples on a small area to check for allergic reactions or breakouts. If this occurs please discontinue use immediately. All products are for external use only. Products are not FDA approved yet so please use them at your own risk. If you are pregnant, please contact your physician before using any of our products that contain essential oils.

What Is Your Refund Policy?

All sales are final due to the nature of our products. We do not offer exchanges, store credits, or returns.

Can I Change My Shipping Address After Purchasing?

No, we cannot update or change any addresses on an order. If you need to make an address change, we will need to refund your items and you will have to repurchase again when inventory is available.

What's The Best Way To Contact You?

We are available via e-mail: bodycarebyjean@gmail.com. We do not respond to DM's regarding orders.

Do Designs, Sizes, And Colors Vary?

Yes. Since all products are handmade we cannot promise the same designs or colors. Our bars are hand cut so we do our very best to make sure the weight of each bar remains the same. We can promise the same quality ingredients and healing properties.

 

Disclaimer

 

Though we have complete faith in our products, we cannot guarantee actual results on any of our products, as everyone's skin is different. We can only offer our personal advice from our own research and previous customer experience. We make no medical claims and only provide you with information on what the ingredients included in our products are known for.

Body Care By Jean is not responsible for any damages resulting from products used on our website. By purchasing items on our website you are fully aware of our disclaimer and use products at your own risk.

 

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Thank You For Choosing Us For Your Body Care Needs.